hotel front desk interview questions: 33 Hotel Receptionist Interview Questions (With Examples)


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    Every interviewer has a favorite set of questions, but one question that always comes up is: “Tell me about yourself.” As a job seeker, how do you prepare for this question? How do you answer it in less than five minutes so that the interviewer will be interested in learning more? We’ll cover some key tips for answering this question thoroughly as well as many others you might encounter during an interview.

    Tell me about yourself.

    It’s not uncommon for interviewers to ask this question at the beginning of an interview, especially if they don’t have much information about you. This is your chance to sell yourself and show them why you’re the right person for the job by briefly explaining:

    • Your background, education, and work experience (including any awards or honors).
    • What are you doing now?
    • Your career goals (and how this position fits into those goals).

    What are your strengths?

    The interviewers want to know what your strengths are, so they can see if they’re a good fit for the position. You should be prepared and ready to answer this question.

    If you are not familiar with the word “strengths,” it means something that makes you stand out from other people in a positive way. For example:

    • You have great problem-solving skills.
    • You’re good at managing time efficiently and effectively (i.e., multitasking).
    • You have excellent communication skills when it comes to interacting with others who work at or visit our hotel on a regular basis such as guests/customers etc., which is why many people enjoy working with me because they feel comfortable talking freely around me without feeling judged by anything else than their own words alone!

    What are your weaknesses?

    When asked this question, you can be honest and say that there are certain things that you need to work on. You should also be prepared with an example of a time when you tried to improve one of those weaknesses. For example:

    • I’m working on my patience in dealing with difficult guests. A few months ago, I had a guest who was very rude and disrespectful towards me and another coworker. We handled it well as a team but next time I might try calling security or asking another manager for help if something similar happens again so that no one gets hurt by the customer’s behavior.
    • Another weakness is that sometimes I get too wrapped up in my work at times; this means I don’t communicate well enough with coworkers about tasks or projects they’re working on which can cause problems later down the line if we don’t communicate effectively enough during meetings (like now!).

    What is your ideal job?

    This question is often asked to determine whether you understand what the job entails, as well as how long-term your goals are. The interviewer wants to know if you have considered all aspects of the position and whether or not it suits your needs at this time in your career.

    When answering this question, be sure to explain why this position is ideal for you: what do they offer that other jobs do not? Are there any specific benefits of working with them? What would make this job better than another one?

    Who do you consider to be a role model for you personally, and why?

    A: I have several role models in my life. My father has been very supportive and encouraging throughout my career, which helped me realize that I can achieve anything if I set my mind to it! He has always been there when I needed him no matter what time of day or night it was.

    I also admire Oprah Winfrey because she works so hard at everything she does and never gives up no matter how many times people tell her “no”. She’s also very inspirational because she grew up with nothing but ended up being one of the richest women in America today!

    Why are you interested in working at this hotel/property?

    This question is designed to probe your motivation and commitment to the job. You should be able to discuss why you want to work at this hotel and how it fits into your career goals. The interviewer will also want to know if there are any aspects of working here that would make it difficult for you, like long hours or a demanding schedule.


    • I’m very interested in working at this hotel because of its reputation as an industry leader, with state-of-the-art amenities and impeccable service standards that set new standards for hospitality industry professionals around the world. I believe my experience will add value by helping the company achieve even greater success moving forward!
    • I’ve always dreamed about working at [Hospitality Company], so when they opened up an opportunity here at [Hotel], I knew right away that this was where I wanted my career path take me next!

    In what ways have you been a team player? How did that help you succeed in prior jobs/internships?

    Teamwork is an important skill for any job. In fact, it’s one of the most important skills you can have.

    It helps you succeed in your career and life in general because when you work with other people, they are more likely to help you out when you need it. If someone sees that their colleague is struggling with something or needs help with something, they’re more likely to lend their assistance than if they didn’t know each other very well at all (or even at all).

    If a company has employees who don’t work well together as a team, then this could lead to problems within the organization overall–especially if those same employees were responsible for making big decisions that affected everyone else!

    What motivates you in your work and in life in general?

    Motivation is a critical factor in any job, but it’s especially important for those who work in customer service. The best front desk staff are driven by passion and commitment–not just because they want to get paid or get ahead at their company, but also because they’re excited about what they do every day.

    If you’re interviewing for a position as an assistant manager or concierge, ask yourself: What motivates me? What drives my ambition? What gives me energy when I’m tired? Think about your answers before you talk about them during the interview so that you can explain them clearly and concisely when asked about them later on in discussion with hiring managers or HR representatives.

    Can you describe your dream job or ideal position right now? What would make it perfect for you? What kind of work environment do you like working in most out of all the positions that you’ve held before this one (if applicable)? How many years do you want to stay with this company or similar organizations if hired by us (if applicable)?

    You’re job-hunting and you’ve landed an interview with a hotel chain. The hiring manager asks: “Can you describe your dream job or ideal position right now? What would make it perfect for you?”

    If the answer is yes, then this could be a great opportunity for both parties involved. However, if they don’t feel like they’re meeting each other halfway, then there might not be enough common ground between them to warrant further discussion about working together in any capacity at all – let alone as coworkers! So what should one do when asked this question?

    The first step is figuring out where exactly they stand on the issue themselves before replying truthfully but tactfully (you know how important honesty is). For example: If I were able to work anywhere right now without having any constraints whatsoever on location or salary requirements etc., then my perfect job would probably involve being able to travel around Europe while still earning enough money so that my family could stay home comfortably without worrying about finances too much…

    Be sure to prepare ahead of time for these questions so that they don’t catch you off guard during an interview.

    • Be sure to prepare ahead of time for these questions so that they don’t catch you off guard during an interview.
    • Have a list of questions to ask the interviewer.
    • Practice interviewing skills with a friend or family member before going into your hotel receptionist job interview.
    • Be prepared to answer questions about your strengths and weaknesses, as well as how they relate back to the position at hand (i.e., why should we hire someone like me?).

    There are many other questions that you may be asked during your hotel front desk interview, but these are some of the most common ones. Remember to keep them in mind as you prepare for this type of job interview!


    hotel front desk interview questions: 33 Hotel Receptionist Interview Questions (With Examples)


    When you’re interviewing for a job, it’s important to know how to handle yourself at the front desk. It’s one thing to work with customers who are having a bad day on the job, but it’s another thing entirely when they’re yelling at you. If a candidate is going to ask questions during an interview it’s important that he can answer them as well.

    Tell me about a time you had to deal with an irate customer

    Tell me about a time you had to deal with an irate customer.

    • What was the situation?
    • How did you handle it?
    • What was the outcome?

    What is your biggest pet peeve?

    It’s important to think carefully before you answer this question. While it may seem like a simple question, it can actually be very revealing. A good hiring manager will ask this question in order to see how well you handle stress and conflict, so they want you to be honest with yourself about your feelings on the subject.

    Here are some things to consider when deciding how much of yourself to reveal:

    • You don’t have to answer if you don’t want too–and there are no right answers here! But if they ask why not, do your best not only because these questions are important but also because they will give them insight into who YOU are as an employee/colleague/team member (or whatever).

    What kind of people do you like to work with?

    As a hotel receptionist, you will be dealing with many different types of people. It’s important that you have the ability to connect with and interact positively with all types of people. Some questions you can ask yourself include:

    • What kind of people do I like to work with?
    • How would I describe my ideal coworker?
    • Do I prefer working alone or in a team environment?

    Describe a time when you had to think quickly on your feet. How did you handle the situation, and what was the outcome?

    Answer: I have to say that this is a question that has been asked of me in almost every interview I’ve had. It’s one of those classic interview questions that can be tricky to answer, but if you’re prepared with an example or two in your back pocket, it shouldn’t be too difficult.

    The key here is to talk about how you handled the situation and what happened at the end of it all rather than focusing on how quickly or slowly you thought through things. It also helps if there was some sort of positive outcome from whatever action(s) were taken as part of solving whatever problem arose during this time period.”

    What does honesty mean to you?

    Honesty is a big part of being a receptionist. In fact, it’s probably one of the most important qualities you can have in this position. Here are some examples of what honesty means:

    • Being truthful
    • Not lying or deceiving others
    • Not manipulating people or situations to get your way
    • Being fair and ethical

    How would you handle a person who was angry or upset after waiting in line for a long time at the front desk?

    • Apologize for the wait.
    • Explain the reason for the wait.
    • Offer a coupon or something as an apology, if appropriate.
    • Explain how to go about getting a refund if necessary (i.e., “If you’d like to speak with someone about this issue, please let me know and I’ll be happy to put you through.”)

    How do you handle a situation where you make an unpopular decision in order to maintain company policy or procedure?

    As a hotel receptionist, you will be faced with difficult situations. One of the most important things that you can do is to explain your decision and its impact to guests. Consider this example:

    • You make an unpopular decision in order to maintain company policy or procedure.
    • Your manager instructs you not to refund money back to a guest who has been charged twice for his room because he didn’t pay his bill on time (the same day). The guest is very upset because he says he paid his bill on time but doesn’t have any proof other than his word against yours as well as everyone else’s who works there.

    You should tell him: “We’re sorry about what happened here today, but unfortunately we cannot refund any charges made after 12pm even though they were made before then.” Then explain why this rule exists: “It’s our policy not only because it prevents fraudsters from running up huge bills before leaving town without paying them off but also because otherwise we’d be responsible for covering those extra costs ourselves if someone did try something like this again later down the line.” You could also add information about how often these kinds of incidents happen at hotels across town or even globally–it helps put things into perspective!

    What would my coworkers say I am like as an employee? As a supervisor? As their manager? As an employer myself, how would I describe my staff members that walk through these doors each day?

    As an employer, how would you describe your staff members that walk through these doors each day?

    This question is not about what you think about them as employees or supervisors. It’s about what they think of themselves and their work ethic. You want to get a sense of whether or not they have an accurate view of their own strengths and weaknesses, because if they don’t then it might mean there will be some issues down the road when things aren’t going well at work.

    What do I like about being an employee here? What don’t I like? How can I improve myself as an employee? How can I improve myself as a supervisor? How can I improve myself as a manager who manages other managers (if applicable)?

    If a candidate is going to ask questions during an interview it’s important that he can answer them as well.

    If a candidate is going to ask questions during an interview, it’s important that he can answer them as well. If you are going to ask a question, make sure you’re prepared to provide an answer that will prove your point and strengthen your case.

    You should always be prepared with an answer when someone asks you something in an interview. If not, don’t ask it! You don’t want the person who could potentially hire you thinking poorly of you because they think that either:

    • You’re unprepared for this question (and therefore unprepared for work)
    • Your question was meant purely out of curiosity without any real purpose behind it


    I hope this collection of hotel front desk interview questions has been helpful for you. If you have any other questions about the position or how to apply, please let me know in the comments below!

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