ecommerce interview questions: 40 E-Commerce Interview Questions (With Sample Answers)


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    The ecommerce field is growing at a rapid rate. As such, more and more companies are looking to hire new talent to help them grow their business. If you’re interested in working for an eCommerce company or if you want to get your foot in the door at one of these big companies, then knowing what they’re looking for is crucial. Luckily, we’ve put together a list of questions that are common among eCommerce companies and have provided sample answers so that you can be prepared when it comes time for your interview!

    How do you handle a customer request that is out of the norm?

    When a customer makes an unusual request, it’s important to get as much information from them as possible. Ask questions like:

    • What is the specific problem you’re having?
    • What would you like to see happen differently?
    • How can we solve this issue for you?

    Once you understand their request and its implications, try offering solutions that work for both parties. For example: “I’m sorry to hear about your experience with our product quality. We’d love to make sure that doesn’t happen again! Would it be more convenient if we sent out another unit right away so there are two in stock when one breaks down (or whatever), or would it be better if we refunded all of your money back into your account immediately so that no matter what happens with this particular item, at least nothing else will cost any more than necessary.”

    How do you evaluate the success of an eCommerce site?

    You should be able to evaluate the success of an eCommerce site by looking at user behavior, engagement and conversion. You can also look at the site content, layout and design. You should analyze site speed and load times as well as search functionality.

    You should know how to test security and privacy on your website, as well as usability and accessibility issues that may arise from using different browsers or devices (e.g., mobile phones).

    Describe a time when you’ve failed.

    You’re not going to get through a job interview without being asked about failures, so it’s important to be prepared. Don’t think of this as an opportunity to tell an interviewer how great you are–it’s not (and neither is anyone else). Instead, use the question as an opportunity to show how much value you can add by sharing how you learn from each experience and apply that knowledge going forward. For example:

    • What did I learn from this failure? How can I prevent it from happening again?

    What’s your biggest pet peeve?

    • Being late.
    • Loud music and loud people.
    • People who don’t listen to what you’re saying or do what they say they will do, even if it’s just a small thing like picking up the phone when they said they would call back within an hour (and then not calling).

    What do you think about social media policies for employees?

    The social media policies for employees is an important topic to discuss. It’s also something you should be familiar with if you’re applying for a job in the e-commerce industry.

    Here are some questions you can ask:

    • What do you think about social media policies for employees?
    • What is the company’s policy on social media use? Do they have one, and if so, what does it say? Are there any exceptions or special cases where an employee can violate this policy (i.e., under what circumstances would it be ok)?
    • What are some of the pros and cons of having a social media policy at all (or not having one)? How do these two things compare to each other–and why?

    What are your thoughts on the future of eCommerce?

    As an eCommerce professional, you’re probably already aware of how important the field is and how much it’s growing. But it’s still worth asking yourself what you think the future holds for eCommerce in general.

    The truth is that no one knows exactly what will happen over time–but we can make some educated guesses based on what we know now. For example:

    • eCommerce has become an essential part of many businesses’ marketing strategies. This means that as more businesses adopt this approach to selling products online, there will be more competition for customers’ attention (and dollars). So while overall sales may increase over time thanks to this trend toward digital marketing, they might not increase as quickly as they would if everyone were still only using traditional methods like print ads or billboards instead of investing in digital platforms like Facebook Ads Manager or Google Analytics Suite

    What are some ways we could improve our site to engage customers more?

    • How can we keep customers coming back to our website?
    • What are the best ways to engage customers on our site?
    • What are some examples of how you have engaged with your customer base in the past.

    Can you describe a time where you had to work in a team environment to accomplish a goal?

    This is one of the most popular interview questions out there, and it’s easy to see why. It gives employers an opportunity to see how well you work with others, whether or not your personality clashes with others on the team and whether or not you can communicate effectively.

    When answering this question, be sure to talk about:

    • The project: What was it? How long did it take? Who was on your team (and their roles)? Was there any difficulty getting people together from different departments or locations?
    • The challenges faced: What were the main obstacles that made this project difficult for everyone involved? How did those obstacles affect your interactions with other members of the group–or did they at all?
    • Your role within this situation: What tasks did you handle personally; which ones did someone else take over; why did they do so instead of taking care of them themselves (if applicable)?

    Can you tell me about a time where you took initiative and went above and beyond to get something done?

    • How did you go above and beyond?
    • What was the result of your going above and beyond?

    Tell me about a challenging task you were successful at accomplishing.

    • Tell me about a challenging task you were successful at accomplishing.
    • How did you overcome the challenge?
    • How did it feel when it was done?
    • What have you learned from this experience/what could be improved on in the future?

    Some helpful tips for preparing for an ecommerce interview

    You should always do your research on the company and the position you’re applying for. It’s important to know what kind of business they are, who their competitors are, who their customers are and what they do better than anyone else.

    If you get invited for an interview, make sure that you’re prepared with questions about the role and company culture before going into an interview! One thing we’ve found is that candidates who ask insightful questions tend to do better during interviews than those who don’t ask anything at all (or worse yet: ask bad questions).

    We hope you found these ecommerce interview questions helpful! If you’re looking to get a job in ecommerce, we recommend reading our other articles on how to prepare for an interview and what kinds of questions they might ask.


    ecommerce interview questions: 40 E-Commerce Interview Questions (With Sample Answers)


    Welcome to the world of ecommerce! Whether it’s your first interview or not, we understand that this can be a stressful process. Luckily for you, we have some tips, tricks and advice on how to make sure your interview goes as smoothly as possible. If you’re not sure what questions might be asked in an ecommerce job interview then take a look at the list below:

    Tell me about yourself.

    This is a classic interview question, but it’s also one of the most important. When you’re asked to tell me about yourself, the interviewer wants to get a sense of who you are as a person and what your values are.

    Your answer should be brief–you don’t need to go into excessive detail about every aspect of your life. In fact, it’s best if you focus on just one or two aspects that will show off who you really are at heart:

    • What do I enjoy doing in my spare time? (If this isn’t relevant for whatever reason.)
    • How did I get interested in this position/company/industry?

    What are your strengths?

    When asked to describe your strengths, it’s important to be specific. Don’t say you’re a “team player” if you don’t know what that means or how it applies to the position. You also don’t want to say that you are hard working if it doesn’t apply either.

    The interviewer wants to know what makes YOU unique and how those qualities will help them run their business better than they could without them!

    What are some of your weaknesses?

    When faced with this question, it’s important to answer honestly and thoughtfully. You should avoid giving answers like “I’m too awesome” or “my only weakness is that I’m too awesome.” Instead, think of something that you could improve upon–it could be anything from your ability to manage time to your communication skills. For example:

    • I’m working on improving my presentation skills so that I can better explain complex concepts in a clear way.

    What kind of work environment do you thrive in?

    When asked about your work environment, the interviewer wants to know if you’re a good fit for their company. You should mention that you thrive in a fast-paced environment where you can work independently and make decisions on your own. You also like to be challenged by your work and enjoy collaborating with others. You might want to mention that working on variety of tasks is important for you because it keeps things interesting and helps keep boredom at bay!

    How would you describe your work ethic?

    • I am a self-starter, who works hard and plays hard.
    • I’m eager to learn, and a quick learner.
    • I’m good at multitasking and can handle multiple projects at once.
    • I am a good communicator, which is important in an ecommerce company because we work with customers all over the world!

    What’s the most frustrating part of your current job or career path?

    The most frustrating part of my current job and career path is the lack of communication between departments. It’s hard to get a straight answer from anyone, and there’s no clear way to find out what’s going on with projects or even simple questions like “how long will this take?”

    The best thing I’ve learned from this experience is how much more efficient it would be if everyone could work together better. If you’re stuck with a team that doesn’t communicate well, try setting up meetings so everyone on the project can exchange ideas face-to-face!

    Why do you want to leave your company/role/industry and come work here?

    • Why do you want to leave your company/role/industry and come work here?
    • What are the biggest challenges that this company faces? How will you help them overcome those challenges?

    Why do you want to leave your previous job, if relevant?

    Why do you want to leave your previous job, if relevant?

    You should have a good answer for this question, especially if it’s true. If you’re looking for a change of scenery or just want something new and different, that’s fine. But if the reason is because of problems with your boss or co-workers, it could be a red flag for hiring managers who are concerned about cultural fit. They might assume that any issues with the current team would also surface at their company as well or worse than in your current position. It may also be wise not to mention salary as an issue–there are other ways they can find out what other companies are paying!

    What are your interests outside of work, including hobbies and sports? (Bonus points for any sport/activity that is played on ice!)

    • What are your interests outside of work, including hobbies and sports? (Bonus points for any sport/activity that is played on ice!)
    • Why those hobbies and sports are important to them.

    Where do you see yourself in five years time and how does this job fit into those plans?

    This is a good question to ask. It can help you gauge whether or not the candidate is planning on staying with your company for the long haul, and it also gives you insight into what they want out of their career.

    If they seem like they’re just looking for a job, don’t hire them–they’re probably going to leave as soon as something better comes along.


    We hope this list of questions has been helpful in preparing for your next interview. Remember: the best answers are ones that are honest and thoughtful, but also tailored to each job opportunity. Keep in mind that these questions aren’t set in stone–they can be adapted depending on the industry or specific role being discussed!

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